Boiler fault? Let’s find it and fix it.
No heating, no hot water, a leak or an error code. We’ll diagnose it, then tell you what it needs and what it costs before we do the work.
What happens on a fault visit
Gas, oil and LPG boilers. Plain English, and no surprises on the bill.
- We test the boiler and find the fault
- We explain what is wrong in plain English
- We quote parts and extra time before we start
- We fix it, or book a return visit if parts need ordering
- Paperwork emailed after the visit
- You pay when the job is done
Gas Safe registered, No. 986549 (check us) OFTEC-trained engineers Hey Homes Group Ltd, company no. 14649881 Registered office: Sunrise House, Hulley Road, Macclesfield, England, SK10 2LP
Brands we service and repair
- WORCESTERBOSCH
- GLOWWORM
How fault pricing works
- 01 · First hour£120 incl. VATIncludes travel, testing and diagnosis.
- 02 · Extra time£120Per extra hour, incl. VAT. We tell you before we carry on.
- 03 · PartsQuoted firstYou approve the price before we fit anything. Pay when the job’s done.
No heatingNo hot waterLeakingLow pressureError codeStrange noises
Good to know
How quickly can you come out?
You choose a preferred weekday and a morning or afternoon window. We confirm your exact time by text and email. Visits are Monday to Friday, 8am to 5pm; we don’t offer out-of-hours or weekend visits.
What if it needs a part?
We quote the part before fitting it. If it needs ordering, we book a return visit with you.
I can smell gas. Should I book?
No. Smell gas or suspect carbon monoxide? Call the free National Gas Emergency Service immediately on 0800 111 999 (24 hours). Open windows and leave the property.