Website terms of use

The rules for using www.heyhomes.co.uk. Version 1.0 · Effective 27 October 2026 · Published at www.heyhomes.co.uk/terms.

PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS SITE.

1. What’s in these terms?

These terms tell you the rules for using our website https://www.heyhomes.co.uk (our site).

2. Who we are and how to contact us

https://www.heyhomes.co.uk is a site operated by Hey Homes Group Ltd, trading as HEY (we, us, our). We are registered in England and Wales under company number 14649881 and have our registered office at Sunrise House, Hulley Road, Macclesfield, England, SK10 2LP. Our VAT number is [VAT Number TBC]. We are a limited company.

To contact us, you can call us on [01625 XXX XXX] (8:00am to 5:00pm, Monday to Friday (excluding bank holidays)), email us at info@heyhomes.co.uk, or use the contact form at https://www.heyhomes.co.uk/contact.

3. By using our site you accept these terms

By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our site. We recommend that you print or save a copy of these terms for future reference.

4. There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our site:

• our Privacy Notice (https://www.heyhomes.co.uk/privacy), which explains how we collect, use and store your personal data; and
• our Cookie Policy (https://www.heyhomes.co.uk/cookies), which explains the cookies we use on our site.

If you book a visit or sign up to a HomeSaver service and maintenance plan through our site, the terms for that service will apply to the sale, including our HomeSaver Terms and Conditions (https://www.heyhomes.co.uk/homesaver/terms) and HomeSaver Key Facts (https://www.heyhomes.co.uk/homesaver/key-facts).

5. We may make changes to these terms and to our site

We amend these terms from time to time. Every time you wish to use our site, please check these terms to make sure you understand the terms that apply at that time. We may update and change our site from time to time to reflect changes to our services, our users’ needs and our business priorities.

6. We may suspend or withdraw our site

Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

7. Our site is only for users in the UK

Our site is directed to people living in the United Kingdom, and our services are only available in our service area. We do not represent that content available on or through our site is appropriate for use or available in other locations.

8. How you may use material on our site (intellectual property)

We are the owner or the licensee of all intellectual property rights in our site and in the material published on it, including text, prices tables, graphics, photographs, icons and the design of our site. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

Our names and marks “HEY”, “Home Solved”, “HomeSaver” and our logos are trade marks or brand names of Hey Homes Group Ltd. You are not permitted to use them without our prior written approval.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use, and you may draw the attention of others to content posted on our site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy, download, share or repost any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

9. No text or data mining, or web scraping

You must not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site, for any purpose, including the development, training, fine-tuning or validation of AI systems or models. This includes using (or permitting, authorising or attempting the use of) any robot, bot, spider, scraper or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any part of our site or any data, content, information or services accessed via it. This clause does not apply to the extent that we are unable to exclude or limit text or data mining or web scraping by contract under the laws which apply to us, and it does not prevent search engines from indexing our site in line with our robots.txt file.

10. Acceptable use

You may use our site only for lawful purposes. You must not:

• use our site in any way that breaches any applicable law or regulation, or that is fraudulent or has a fraudulent purpose;
• submit false bookings, enquiries or sign-ups, or provide personal data about someone else without their permission;
• knowingly introduce viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful;
• attempt to gain unauthorised access to our site, the server on which it is stored, or any server, computer or database connected to our site;
• attack our site by a denial-of-service attack or a distributed denial-of-service attack; or
• interfere with, damage or disrupt any part of our site, any equipment or network on which it is stored, or any software used in providing it.

By breaching these rules, you may commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and co-operate with them by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

11. Do not rely on information on our site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. In particular, guides and tips about boilers and heating are general information: never attempt gas work yourself, and always use a Gas Safe registered engineer for gas and LPG appliances and an OFTEC-trained engineer for oil appliances. If you smell gas, call the National Gas Emergency Service on 0800 111 999.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date. Prices on our site include VAT unless stated otherwise. The price and terms that apply to a service are those confirmed to you when you book or sign up. Images on our site are for illustration only.

12. We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties (for example Stripe, SumUp, Gas Safe Register, OFTEC or Citizens Advice), these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.

13. Rules about linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. Our site must not be framed on any other site. We reserve the right to withdraw linking permission without notice. If you wish to link to or make any use of content on our site other than that set out above, please contact info@heyhomes.co.uk.

14. We are not responsible for viruses

We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programs and platform to access our site, and you should use your own virus protection software.

15. Our responsibility for loss or damage suffered by you

Whether you are a consumer or a business user:

• We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors, and for fraud or fraudulent misrepresentation.
• Different limitations and exclusions of liability apply to the services we supply to you, and are set out in the terms for those services, including our HomeSaver Terms and Conditions (https://www.heyhomes.co.uk/homesaver/terms).

If you are a consumer user:

• We only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
• If defective digital content that we have supplied damages a device or digital content belonging to you, and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge, or for damage caused by you failing to have in place the minimum system requirements advised by us.

If you are a business user:

• We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
• We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty or otherwise, even if foreseeable, arising under or in connection with use of, or inability to use, our site, or use of or reliance on any content displayed on our site.
• In particular, we will not be liable for loss of profits, sales, business or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.

16. How we may use your personal information

We will only use your personal information as set out in our Privacy Notice (https://www.heyhomes.co.uk/privacy).

17. We may transfer this agreement to someone else

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will make sure the transfer will not affect your rights under these terms.

18. Which country’s laws apply to any disputes?

If you are a consumer, please note that these terms of use, their subject matter and their formation are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction, except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Last updated: 25 October 2026.