Talk to us
The quickest way to get a visit is to book online. For anything else, call or send us a message.
8:00am to 5:00pmExcluding England and Wales bank holidays
Manage a booking
Use the change or cancel link in your confirmation text or email. No link? Send us your reference and we’ll sort it.
Frequently asked questions
How much is a boiler service?
A mains gas boiler service is £120, an LPG service is £135 and an oil service is £250. All are fixed prices including VAT, however long the service takes.
Can I book an exact time online?
You choose a preferred day and a morning or afternoon window. Our office then confirms your exact time by text and email. We confirm bookings Monday to Friday.
When do I pay?
When the work is done: by card on our SumUp reader, by a Stripe invoice link, or by bank transfer. We don’t take payment when you book.
When are you open?
We’re open 8:00am to 5:00pm, Monday to Friday, excluding England and Wales bank holidays. Out-of-hours attendance is optional, subject to on-call engineer availability, and quoted by telephone triage before dispatch. Smell gas or suspect carbon monoxide? Call the free National Gas Emergency Service immediately on 0800 111 999 (24 hours).
What does a fault visit cost?
£120 including VAT per hour. Parts are quoted before we fit them and extra time is agreed before we carry on.
Do you do landlord gas safety records (CP12)?
Yes, for gas and LPG: £120 including VAT for up to 2 appliances, +£30 per additional appliance, or £150 (gas) and £165 (LPG) with the annual service on the same visit. We send the tenant copy for you and set a reminder for next year. For oil, we offer the OFTEC CD/12 landlord check.
Which areas do you work in?
Macclesfield, East Cheshire, Stockport South and the High Peak, from our base on Hulley Road, Macclesfield: SK10, SK11, SK12, SK9, SK8, CW12, SK17, SK22, SK23, WA16 and CW4. Check your postcode on our Areas page.
Do HomeSaver plans include an out-of-hours service?
No. Core operating hours: 8:00am to 5:00pm, Monday to Friday (excluding England and Wales bank holidays). HomeSaver plan visits are carried out during core operating hours; out-of-hours emergency attendance is optional, subject to on-call engineer availability, not included in any plan, and quoted by telephone triage before dispatch. Smell gas or suspect carbon monoxide? Call the free National Gas Emergency Service immediately on 0800 111 999 (24 hours).
Is my boiler eligible for HomeSaver?
Gas and LPG boilers over 15 years old, and oil boilers over 10 years old, aren’t eligible for a HomeSaver plan. We can still service and repair older boilers.
Do you have plans for oil and LPG boilers?
Yes. LPG plans are £20 or £28 a month and oil plans are £49 or £57 a month, including VAT (HomeSaver 1 Essentials or HomeSaver 2 Everyday). Oil plans include the annual service plus 2 repair visits a year, then £72 incl. VAT per visit from the third. Sign up online or by phone and pay monthly by card via Stripe.
Do you install boilers?
Installs are carried out by a partner installer. Send us a message and we’ll arrange a free quote.