Manage a booking
Need to change or cancel a visit? Use the link in your confirmation text or email. If you don’t have one, send us your booking reference and we’ll sort it in office hours.
How it works
- 1Find your referenceIt starts with WB- and is in your request email and text.
- 2Tell us what you needA new date or time, or a cancellation.
- 3We confirm the changeBy text and email, Monday to Friday.
If your visit is today or tomorrow, please call the office instead so we can reach the engineer in time.
Manage a booking
Use the change or cancel link in your confirmation text or email. No link? Send us your reference and we’ll sort it.